FAQ

FAQ

The most up-to-date timetables of city and county routes can be found in the information portal of the Road Administration at www.peatus.ee. Go Bus cannot be held liable for the correctness of the timetables in the T-Pilet environment.

You can call the 24h Go Bus helpline on 12012 or 640 4000 if you need information about the city, county or long-distance routes served by Go Bus. You can also e-mail information requests to the Go Bus Helpline at infoliin@gobus.ee.

No special rate is applied to calls made to the helpline number 12 012. You can also call the landline number 640 4000. The charge for calling a landline is applied to the call when you call the number 12 012 from a landline. If you call the number 12 012 from a mobile phone, you will be charged at the rate established by your mobile operator for calls to short numbers. The price lists of calls to short numbers can be found on the websites of mobile operators. Go Bus cannot be held liable for the rates established by communications operators.

Yes, it’s possible. You can buy tickets for the long-distance routes of Go Bus in advance under “Intercity Lines” on the website www.pilet.ee. The purchased tickets can only be loaded on the Public Transport Card and you may use any Public Transport Card effective in Estonia. You must present your Public Transport Card to the driver when you board the bus and the driver will validate your ticket for the particular journey. You must not print out your ticket. You can buy tickets online and load them on any Public Transport Card effective in Estonia up to 10 days before the trip. Online sales will end 30 minutes before the departure of the coach as indicated in the timetable. You can also return your ticket. Instructions: How to buy a ticket online and load it on a Public Transport Card.

A 5% discount is applied to tickets bought online and loaded on a Public Transport Card.

You can call the Go Bus helpline on 12012 or 640 4000 and ask for the following on the public routes in Tartu County:

  • to be picked up at a request stop – you must place the request by 20:00 on the previous day;
  • a wheelchair accessible coach – you must place the request at least 48 hours before the time of departure of the coach.

The consumption of soft drinks is regulated with subsection 72 (3) of the Public Transport Act, which stipulates that it is not permitted to carry in the passenger compartment or baggage compartment of a bus or a coach, any prohibited baggage that could harm the health or property of other persons travelling in the public transport vehicle or dirty or otherwise harm the public transport vehicle Prohibited baggage means, above all, radioactive, explosive, poisonous, corrosive, inflammable, odoriferous or dirtying substances as well as substances and things without the required packaging.

Therefore, taking open drinks on the bus, including drinking cups closed with lids, but with an opening for a straw or drinking, is prohibited in order to keep the passenger compartment clean.

You can use the Public Transport Card to travel without cash and for a discount on all long-distance routes of Go Bus.

All contactless electronic Public Transport Cards used in Estonia are accepted as means of payment. Read more in “Public Transport Cards on Go Bus routes”

Yes, you can travel with a dog on our buses. Dogs must be on short leashes and wear muzzles. Transporting small animals that are sick or pose a threat to the life or health of the other passengers is prohibited. A passenger may travel with one pet if the animal and its cage are clean. The passenger must ensure that the pet does not disturb the other passengers or cause any other damage. Putting a pet on a seat meant for passengers is strictly prohibited. In exceptional cases and with the consent of the driver, it may be permitted in a manner that guarantees that the seat will stay clean and not be damaged. The passenger who transports a pet is liable for the pet and the damage it may cause.

Lapdogs and guide dogs of visually impaired passengers can travel free of charge, but a full price ticket must be bought for other dogs.

On urban, municipality and county routes, passengers may transport hand baggage free of charge in the passenger compartment of a means of public transport if the sum of dimensions of the unit of hand baggage (height + width + depth) does not exceed 200 cm and its total weight does not exceed 40 kg, as well as skis in packaging, folded bikes in packaging, sledges, prams and pushchairs, musical instruments, firearms in packaging, small animals and birds in cages or boxes. They may not obstruct the passengers who are boarding or exiting the means of public transport or moving in the passenger compartment.

On long-distance routes, passengers may transport hand baggage free of charge in the passenger compartment of a means of public transport if the sum of dimensions of the unit of hand baggage (height + width + depth) does not exceed 150 cm and its total weight does not exceed 30 kg, firearms in packaging, small animals and birds in cages or boxes or in any other manner provided that this does not disturb the driver and the other passengers.

Baggage may be transported in the baggage compartment of a means of public transport if the sum of the dimensions of an item of hand baggage (height + width + depth) does not exceed 150 cm and its total weight does not exceed 30 kg, and packaged skis and folder and packaged bikes may also be transported.

Hand baggage may not disturb other passengers or damage their clothes or the interior of the means of public transport.